GP Services

Appointments (9.00-12.00 2.30-5.00)

We use an appointment system to make the best use of everybody’s time. When you make an appointment, tell the receptionist which doctor you wish to see and when. If your preferred doctor is unavailable, we will offer you an appointment with one of the other GPs in the team.
Some delays are inevitable in medical practice, but please rest assured that we are trying to minimize them and that we are very conscious of when they occur.
You can help us help yourselves in a few ways…

• Please ring in advance for non-urgent appointments where possible.
• For urgent problems, we will make every effort to see you on the day.

However if there are no free appointments, you may have to wait to be seen
• Please notify the receptionist at the time of booking the appointment if you
are requesting a special service e.g. vaccination, maternity, travel clinic etc.
• If you have a list of problems, consider writing them down, and let the
doctor or nurse know at the start of the consultation. We may not get
through them all in one day!
• If your problem is urgent or you feel too ill to wait, please tell us as we will
always give priority to such cases, and most especially to sick children.
• If you cannot attend for your appointment, please let us know so that it
may be offered to someone else. If you cannot get through to cancel an
appointment, please text a message to 086 3885002. (this number cannot
be used for making appointments or clinical advice)

If you ring to speak to your doctor, please remember that the doctor may be in a consultation with another patient. Our receptionist will arrange for you to be called back, when the doctor has time to do so. If your call is urgent, the doctor will try to talk to you as soon as possible.
The telephone is often busiest with requests for appointments between 9 and 11am, so if possible please ring later for other matters.

House calls can be arranged for house bound, invalided or patients too ill to attend the surgery.
All other patients, including sick children, should attend the surgery where they can be examined, investigated and treated thoroughly.

How Do I Receive my Laboratory and Xray Results?
We would like to ensure that you receive your results in a timely and efficient way.
Most (but not all) results are received within one week by the practice. We try to contact patients as soon as possible for any significantly abnormal result (although please remember that receiving a call from us about a result isn’t always bad news).
We use text messages when we can, but it is important that you should ring one week after your test if you have not heard your result, unless some other follow up arrangement has been made. This is a safety net for us all.
The best time to get through for results is between 10 and 12 o’clock. When a blood test or xray result is received by the practice, it is reviewed by the doctor. A trained member of staff can inform you if your GP has marked your result normal or has left any other message.
Urgent results will be dealt with urgently, however we also see lots of normal results and some with varying levels of minor abnormalities. These may not be addressed urgently (if not required) however will be discussed with you at your next contact
If you are concerned and have not received your result one week after your test, please ring the practice

Due to the large number of requests for letters and other forms and the administrative costs involved in presenting these, there is now a charge for the letters and forms – full details at reception.
Please allow a week for your letter or form to be prepared – if you need it urgently, please let us know at reception and we will try to facilitate you.

Our practice looks after patients with or without GMS Medical Cards. If you are not a patient of the practice, you must have proof of GMS eligibility – usually your white plastic card.

Please note that your Medical Card does not cover the following:
• Driving Licence Medicals
• Completion of forms in support of claims, such as travel insurance
• Travel vaccination services
• Some other special clinic services (check with our office)

Most coughs, colds and sore throats go away by themselves and do not need antibiotics. We try to reserve antibiotic usage for infections which are bacterial in origin, and will therefore respond successfully to them. Your views on this matter will always be taken into account when deciding on a treatment plan.

Visitors from the EU are entitled to emergency medical care without charge, but they must have a valid E111 form with them, at the time of the visit. Visitors from the UK do not need an E111 but must have proof of NHS eligibility. Otherwise normal fees are payable.

The practice takes its data protection obligations seriously.
Our policy is being updated to be compliant with the General Data Protection Regulations (GDPR).
Click here for details

If you need to get blood tests done, you have the following options:

1. In the practice
   There is a standard fee of €20 – please make sure that the doctor has checked the request before arranging your tests
2. Boyne Primary Care Centre
   You can have your blood test free of charge in Drogheda Primary Care Centre.
   The easiest way to make an appointment is to use the following link
   online booking for Primary Care Blood tests
   Alternatively you may call 041 980 9581 to make an appointment. The line is staffed Monday to Friday 14:15 – 16:30.

3. Our Lady of Lourdes Hospital
   Our local hospital has also introduced an online booking system for blood testing for children, and for adults arranged by consultants or at the specific request of your GP
   Hospital online blood test booking

   You will need to bring blood test form with you when attending the Primary Care Centre or hospital

    

    

Wheaton Hall Medical Practice is pleased to offer its patients a secure online ordering system for repeat prescriptions. This service is intended for regular authorised repeat medications.
It should not be used for occasionally required medications. If there are any queries about this, you should discuss with your doctor.

To order a repeat prescription online through our portal, you must first register as a portal user.
Visit our Patient Portal